This Privacy Policy describes how The Water Heater Wizard, LLC ("Company," "we," "us," or "our") collects, uses, and discloses information when you visit and use our website, [Insert Your Website URL] (the "Website"), or interact with us during the course of our service operations.

We are committed to protecting your privacy. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.

We collect several types of information from and about users of our Website and services, including:

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A. Information You Provide to Us Directly​

• This is information you willingly give us when interacting with the Website or requesting services:

• Contact Information: Name, mailing address, email address, and telephone number (when you fill out a contact form, request an estimate, or book a service).

• Property/Service Information: Details about your property, water heater, service needs, and related information provided in forms or during communication.

• Payment Information: If applicable, we may collect billing details for processing payments, which are typically handled by secure, third-party payment processors (we do not store sensitive payment card details on our servers).

• Communications: Records and copies of your correspondence (including email addresses), if you contact us.

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B. Information We Collect Automatically

• As you navigate through and interact with our Website, we may use automatic data collection technologies (like cookies and web beacons) to collect certain information:

• Usage Details: Details of your visits to our Website, including traffic data, location data, and other communication data.

• Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.

• Cookies: Small data files placed on your device. You can choose to disable cookies through your browser settings, though this may limit some website functionality.

We may use the information we collect for the following purposes:

• To Provide Services: To present our Website to you, provide the services you request, fulfill estimate requests, schedule appointments, and perform contracted work.

• Communication: To communicate with you, including responding to inquiries, sending service confirmations, invoices, and updates about your service request.

• Marketing: To send you promotional materials about our services, specials, or events, where permitted by law and in accordance with your preferences. You can opt-out of marketing emails at any time.

• Internal Operations: For internal record-keeping, billing, account management, improving our services, and administering our Website.

• Security and Legal: To maintain the safety, security, and integrity of our Website and business, and to comply with legal obligations, enforce our Terms of Use, or protect our rights.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide:

• To Service Providers: To contractors, service providers (e.g., Jobber for scheduling and management), and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

• For Legal Reasons: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To Enforce Terms: To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

• In Case of Business Transfer: To a buyer or other successor in the event of a merger, restructuring, or other transfer of some or all of The Water Heater Wizard, LLC's assets, in which personal information held by us about our Website users is among the assets transferred.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

• All information you provide to us is stored on secure servers behind firewalls.

• Any payment transactions are processed by third-party payment processors using encryption and security protocols (SSL technology).

• The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.

Our Website is not intended for children/persons under 18 years of age. We do not knowingly collect personal information from children/persons under 18. If you are under 18, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child/person under 18 without verification of parental consent, we will delete that information.

This Privacy Policy does not cover the practices of third parties, including those that may collect information from you when you use the Website (such as analytics providers or third-party scheduling platforms like Jobber). We encourage you to read the privacy policies of every third-party website and service you use.

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

If you have any questions about this privacy policy, please contact us at:

• The Water Heater Wizard, LLC

• (805) 500-3322

• info@thewaterheaterwizard.com

• 4860 Telephone Road #103, PMB 1014, Ventura, California 93003